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 Service

Maverick products have various Limited Warranties ranging from 90 Days to 2 years. Please consult your original User Manual for the terms of your warranty. If you can no longer find your user manual you can download one from the main menu on our website. Products are warranted to be free of defects in parts, materials and workmanship for various defined periods from date of purchase. A proof of purchase may be required for a claim to be processed.

Should any problems be experienced, or repairs or servicing be required:

1.       Check the FAQ section of this website for common solutions.

2.      If you’re still having trouble, please contact Maverick Customer Service by:

1.      Email – help@maverickhousewares.com

2.      Phone – 1-800-526-0954

Our customer service team will walk you through some general trouble shooting options and if that does not help, give you instructions on how to pack and ship the product to Maverick's National Service Center located as follows:

Maverick Customer Service
94 Mayfield Ave.
Edison NJ 08837

Important: Do not send any parts or products to Maverick without calling or emailing and obtaining instructions. Sometimes the problem can be resolved prior to sending the product back. Also, when sending products to us we suggest that you use a service that can provide you with a tracking number in the unlikely event of non-receipt.

The warranty is VOID if instructions for use are not followed; for accidental damage; for commercial use; for damage incurred while in transit; or if the product has been tampered with.

The warranty gives you specific legal rights and you may also have other rights, which vary from state to state.

Note our units will work with almost all grills. There are specific units that, however that do not fit well with some model grills. For example our ET-75 unit does not work with most Weber Gas Grills. If you are concerned about a unit fitting your grill please do not hesitate to contact us by calling our toll free number 1-800-526-0954.

 

 

Ordering Parts

We have replacement parts available for many of our Maverick products. To order parts from us simply click on the link below. You will be taken to our New Secure Store website! This easy to navigate site displays pictures of each part available, as well as provides a brief description of the item. We now accept payment through Paypal! However you do not need a paypal account to complete your purchase.

 

CLICK HERE TO ORDER PARTS

 

Upon completion of your order you will receive a confirmation email from Paypal with a receipt of your purchase. You will receive another email from Paypal once your order has shipped. Please note all orders will be processed and shipped in 3 business days from the date you place your order.

If you wish to pay by check or money order, please download and fill out the below blank order form. All pricing can be obtained through our store site. Simply access the site above and add the parts to your “cart”. Once you are done shopping click “View Your Cart” to get your final total. Please make all checks and money orders out to Maverick Industries.

CLICK HERE FOR A BLANK ORDER FORM

Any parts wishing to be returned must be unused and in its original packaging. All returns must be made within 14 days of your initial purchase. Please include your paypal receipt when returning the parts to us along with a note explaining your reason for the return. All returns can be mailed to our national service center in Edison, NJ.   

Maverick Industries
94 Mayfield Avenue
Edison, New Jersey 08837
Tel:  (732) 417-9666
Fax: (732) 417-9673
help@maverickhousewares.com

Customer Service Phone Hours
9 – 4:30 pm Eastern Standard Time

Revised 04/12