Service

Maverick products have various Limited Warranties ranging from 90 Days to 2 years. Please consult your original User Manual for the terms of your warranty. If you can no longer find your user manual you can download one from the main menu on our website. Products are warranted to be free of defects in parts, materials and workmanship for various defined periods from date of purchase. A proof of purchase may be required for a claim to be processed.

Should any problems be experienced, or repairs or servicing be required:

  1. Check the FAQ section below for common solutions.
  2. If you’re still having trouble, please contact Maverick Customer Service by:
    Email – help@maverickhousewares.com
    Phone – 1-800-526-0954

Our customer service team will walk you through some general trouble shooting options and if that does not help, give you instructions on how to pack and ship the product to Maverick's National Service Center located as follows:

Attn. Customer Service
Maverick Industries, Inc.
94 Mayfield Ave.
Edison, NJ 08837
 

Important: Do not send any parts or products to Maverick without calling or emailing and obtaining instructions. Sometimes the problem can be resolved prior to sending the product back. Also, when sending products to us we suggest that you use a service that can provide you with a tracking number in the unlikely event of non-receipt.

The warranty is VOID if instructions for use are not followed; for accidental damage; for commercial use; for damage incurred while in transit; or if the product has been tampered with.

The warranty gives you specific legal rights and you may also have other rights, which vary from state to state.

Maverick thermometer products are designed to work with virtually every make and model of grill or oven. If you have any questions about whether a specific remote thermometer model is suitable for you, please send us an email or give us a call.
 

Troubleshooting and FAQs

Below are the things most people call or write about. Check here first for answers.

Questions are broken down into the following categories. Simply click the category of your choice to see a list of related frequently asked questions. 

Digital Thermometers
Digital Forks & Probe Thermometers 
Remote Thermometers 
Shipping
Miscellaneous

Digital Thermometer Questions

I tested my thermometer in boiling water and it reads 208ºF instead of the expected 212ºF. Is there anyway to calibrate my digital thermometer?

No, there is no way to calibrate our units. Our digital food thermometers are designed to be most accurate at the median of the typical food-doneness temperature range (approximately 160ºF) with increasing tolerances at minimum or maximum temperatures. All of our digital thermometers have a tolerance of +/- (3-4) degrees F so it is normal for the temperature readings to vary by a few degrees.

What if the temperature readings on my probes are off by a lot, sometimes by 50+ºF? What do I do now? If it is a probe issue, is there anything I can do to fix the probe?

These are the possibilities:

  • The probe has been pushed too far, or not far enough, into the food.
  • The probe plug or socket has gotten wet.
  • An incorrect probe (one designed for a different product or model) is being used.
  • The probe or its wire has absorbed moisture or otherwise gotten wet internally.
  • The probe or its wire has failed during normal use due to coming in contact with a flame or water. Or the probe has been bent and/or pinched.

Sometimes a probe that is malfunctioning due to moisture inside can be made to work again by the following procedure:

1.) Place probe and wire (not entire transmitter) in a small baking pan and put it in an oven that you have preheated to 300F.
2.) Leave in for 10 minutes, then remove and allow to cool. When cool, try using probe again and it may work.

You can obtain a new probe from us. Please see the parts and service section to order a new probe.
 

Why do I get HHH or LLL for a temperature when I plug my probe into the unit?

99% of the time the probe has failed during use. The probe may have had its internal wiring melted, been severely pinched or immersed in water. Any of these would cause the probe to short out and give a HHH, LLL or false temperature display. 

Sometimes a probe that is malfunctioning due to moisture inside can be made to work again by the following procedure:
1.) Place probe and wire (not entire transmitter) in a small baking pan and put it in an oven that you have preheated to 300F.
2.) Leave in for 10 minutes, then remove and allow to cool. When cool, try using probe again and it may work.


If the probe is still under warranty please either call or email our customer service department with the model # of your unit and we’ll replace it free of charge.

If the probe is out of warranty please go to our parts and service section to order a replacement probe. 

 

Can my digital thermometer be refurbished?

No, they cannot be refurbished. If your unit is no longer reading correctly it may just be a probe issue in which case you can purchase the probes from us. Please visit out parts and service section to find out more about how to do this.
 

What should I do to prolong the use of the probes?

Tin foil can be wrapped around the probe wire to shield it from some of the heat or flare-ups that can occur. It is also important to never submerge your probe or probe wire in water. The water could get into the internal wiring and short out the probe. Also clean your probe with a damp paper towel (only after it’s cooled down).

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Digital Forks and Probe Questions

I have an ET-68 and I’m not getting a temperature reading on my unit. What happened?

Make sure that the detachable tines are pushed securely into the main part of the unit. If the connections of the tines are not flush with the internal connections of the main unit you will not get a temperature read out.
 

I have an ET-68 and the unit will not shut off. What gives?

Make sure that the detachable tines are pushed securely into the main part of the unit. The tines must be attached to the main unit or the unit will not turn off.

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Remote Thermometers Questions

Why do I only get “--- ” on the receiver LCD where the probe temperature is supposed to be displayed when I turn my unit on? 

  • This "---" symbol means the transmission signal is not registering. 

Restart the synchronization procedure by turning the transmitter and receiver off. Then follow the start up procedure in your unit’s manual exactly as stated. The units will not function properly if the procedure is not followed.

First, make sure the probes are plugged into the transmitter. Second, make sure both units have fresh batteries. Third, turn the receiver on (this is the unit you carry with you). Next, turn the transmitter on. It is important you turn the transmitter on within 60 seconds of the receiver being turned on. Once these steps have been followed you should get a temperature reading on both the receiver and the transmitter. 
 

What if the temperature readings on my probes are off by a lot, sometimes by 50+ºF? What do I do now? Is there anything I can do to fix this probes?

These are the possibilities:

  • The probe has been pushed too far, or not far enough, into the food.
  • The probe plug or socket has gotten wet.
  • An incorrect probe (one designed for a different product or model) is being used.
  • The probe or its wire has absorbed moisture or otherwise gotten wet internally.
  • The probe or its wire has failed during normal use due to coming in contact with a flame or water. Or the probe has been bent and/or pinched.

Sometimes a probe that is malfunctioning due to moisture inside can be made to work again by the following procedure:

1.) Place probe and wire (not entire transmitter) in a small baking pan and put it in an oven that you have preheated to 300F.
2.) Leave in for 10 minutes, then remove and allow to cool. When cool, try using probe again and it may work.

You can obtain a new probe from us. Please see the parts and service section to order a new probe.

 

Why do I get HHH or LLL for a temperature when I plug my probe into the unit?

99% of the time it is a probe issue; the probe has failed during use. The probe may have had its internal wiring melted, been severely pinched or immersed in water. Any of these would cause the probe to short out and give a HHH, LLL or false temperature display. 

Sometimes a probe that is malfunctioning due to moisture inside can be made to work again by the following procedure:
1.) Place probe and wire (not entire transmitter) in a small baking pan and put it in an oven that you have preheated to 300F.
2.) Leave in for 10 minutes, then remove and allow to cool. When cool, try using probe again and it may work.

If the probe is still under warranty please either call or email our customer service department with the model # of your unit and we’ll replace it free of charge.

If the probe is out of warranty please go to our parts and service section to order a replacement probe. 
 

What is the “TX” button on the back of the transmitter mean?

If you press and hold the TX button for two seconds the transmitter unit will automatically send a signal and update the receiver. Most times you will not need to use this button.
 

What should I do to prolong the use of the probes?

Tin foil can be wrapped around the probe wire to shield it from some of the heat or flare-ups that can occur. It is also important to never submerge your probe or probe wire in water. The water could get into the internal wiring and short out the probe. Also clean your probe with a damp paper towel only after it’s cooled down.
 

I have an ET-732 and the probes aren’t reading correctly. Do I need new probes?

If you own an ET-732 and either aren’t getting a reading or are getting a false reading make sure your probes are pushed in far enough. Squeezing the probe jacks into the transmitter harder will 9 times out of 10 fix this.
 

I have a William Sonoma thermometer and I don't see my model # listed on the products page?

Please see below for model #'s and compatible probes:

692300 = ET-72
693101 = ET-73
692800 = ET-71
MAV 212 = ET-901
MAV 210= ET-902
MAV 219/220 = ET903
MAV 225 = ET-905

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Shipping Questions

 

How will my parts be shipped?

Small parts/items will ship USPS. For larger products, they will be shipped UPS.
 

How long will it take for my order to ship? 

Orders are processed and shipped usually within 3 business days via USPS. Orders can take up to 7 days to be delivered after it has left our warehouse. Please allow up to 3 weeks for those outside of the U.S. 
 

Where is my order shipping from?

Your order will be shipped from Edison, NJ 08837.

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Where can I buy your products?

Our products are sold in retail stores and websites. If you want to know where to purchase a specific item please Email us at help@maverickhousewares.com.

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